Frequently Asked Questions
Find answers to common questions about PulseNet Kuwait
PulseNet Kuwait provides comprehensive coverage across all six governorates of Kuwait. We offer 5G coverage in major urban areas including Kuwait City, Hawalli, Salmiya, and Farwaniya. Our LTE and 4G+ networks extend to rural and remote areas, ensuring over 95% population coverage nationwide. You can view detailed coverage maps on our Coverage page.
Our 5G network delivers peak speeds of up to 10 Gbps in optimal conditions, with typical download speeds ranging from 500 Mbps to 2 Gbps. The network also features ultra-low latency (less than 10ms), making it ideal for gaming, streaming, video conferencing, and other bandwidth-intensive applications. Actual speeds may vary based on location, device capability, and network congestion.
PulseNet Kuwait offers 24/7 customer support, 365 days a year. You can reach our support team via phone at +965 2222 3333, email at [email protected], or through our online chat service. Our technical support team is always available to assist with network issues, billing questions, or general inquiries.
You can monitor your data usage and view billing information through multiple channels: our mobile app (available on iOS and Android), the customer portal on our website, or by texting "USAGE" to 1234. Bills are generated monthly and can be paid online, through our app, at authorized payment centers, or via bank transfer. We also offer automatic payment options for your convenience.
Yes, PulseNet Kuwait provides comprehensive business and enterprise telecommunications solutions. Our offerings include dedicated business lines, IoT connectivity, private network solutions, cloud services, and customized data plans. We also provide dedicated account management and priority technical support for business customers. Contact our enterprise team at [email protected] for more information.
PulseNet's 5G network is compatible with all major 5G-enabled smartphones and devices from manufacturers including Apple, Samsung, Huawei, Xiaomi, and others. To access 5G speeds, your device must support 5G bands used in Kuwait. If you have a 4G/LTE device, you'll still receive excellent service on our LTE network. Check our website for a complete list of compatible devices or visit one of our retail locations for assistance.